How do I build a support workflow?

Configure ticket panels, intake forms, staff access, lifecycle automation, transcripts, and support quality.

How do I set the shared ticket rules?

Choose private threads or private channels, the public panel destination, log channel, optional channel category, open-ticket limit, and staff roles before posting a panel.

How do I build the entry point?

A direct panel serves one purpose. A menu panel offers several ticket types. Each type can change its priority, route, staff, open limit, welcome message, evidence policy, and opening form without affecting the others.

How do I shape staff handling?

Claiming can be manual, disabled, or automatic on the first staff reply. Owners can also block specific members from opening tickets without adding noise to the setup dashboard.

How do I close quiet tickets carefully?

Inactivity automation warns the opener first, then closes only if the ticket stays quiet. Closing always attempts the transcript before applying the selected close behavior.

How do I read the conversation comfortably?

The HTML transcript keeps message order, member names, avatars, timestamps, Discord components, and supported media in a channel-style view. It is attached to the ticket log and sent to the opener when their DMs are available.

How do I measure support without losing context?

Search open and closed tickets by number, member, title, or panel. Each record keeps participants, messages, response times, staff activity, rating, history, and transcript together.